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Customer care

We value your decision to bring your customers to us. It’s a responsibility we don’t take lightly. From pre-settlement and post settlement to forever after, we’ll honour your choice by providing the best products and service possible.

Here's a taste of what we offer customers:

  • 1
    A welcome call within 4 days of settlement
  • 2
    Our Australian-based contact centre is available on 1300 652 220 Monday to Friday 8am to 8pm and weekends and public holidays 9am to 4pm (CST)
  • 3
    A dedicated team to assist with additional lending including loan variations and increases (commission paid to originating broker for further lending on existing securities)
  • 4
    Easy access to funds via Cashcard (for offset accounts), desktop online banking or the Adelaide Bank mobile app
  • 5
    Deposits via BPAY, direct deposit or direct debit
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Bendigo and Adelaide Bank acknowledges Aboriginal and Torres Strait Islander peoples as the First Peoples of this nation and the Traditional Custodians of the land where we live, learn and work. We pay our respects to Elders past and present as it is their knowledge and experience that holds the key to the success of future generations.

This website is for broker use only and any advice provided is of a general nature only. Information on this page can change without notice to you.
Credit provided by Bendigo and Adelaide Bank Limited ABN 11 068 049 178 AFSL / Australian Credit Licence 237879. GPO Box 1048, Adelaide SA 5001. Terms conditions and lending criteria apply.
© Copyright 2024 Adelaide Bank a division of Bendigo and Adelaide Bank Limited.